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Contact usYou receive a QR code by email immediately after purchase. Scan it through your phone settings (Cellular → Add ESIM) and within 60 seconds your connection is active. We have a complete guide with screenshots for every device.
Reservations are valid up to 48 hours (depending on the airline). That is the time most embassies need to verify a booking. After 48 hours the PNR is automatically released.
iPhone XS and newer, Galaxy S20 and newer, Pixel 3a and newer. We have a compatibility checker that auto-detects your device.
Yes. All traffic is encrypted with TLS 1.3, no card details are stored on our servers (payments through a certified processor), and we comply with GDPR and PCI-DSS.
We have a clear refund policy — within 24 hours of purchase, if the plan was not activated, you can get a full refund.
In phase one we’re focusing on a responsive site that works perfectly on mobile. A dedicated app is on the roadmap for phase two.
